What you need to know
Product & Application
Can I apply these if I’m not good at lashes?
Yes. Lash Press is designed to feel simple from the first use. There’s no glue, no complicated steps, and no need for precise technique. Most customers find they can apply them confidently without needing practice.
How do I apply press-on pre-glued lashes?
Steps for best application:
- Clean your natural lashes and eyelids with a non-oily cleanser. Make sure they are completely dry.
- Use the applicator to remove a lash cluster from the tray without touching the adhesive.
- Place the cluster underneath your natural lashes, close to the lash line (not on the waterline).
- Gently press into place with your fingers or the applicator.
- Repeat for your desired look.
Where do I place the lashes?
Place each cluster along your natural lash line, just above the roots. Press gently to secure.
Do I need tweezers or tools?
No. They are designed to be applied using your fingers. Tools are optional, not required.
How long does it take to apply?
Most customers apply a full set in just a few minutes once familiar.
Can I wear mascara with Lash Press?
Yes. Applying mascara beforehand can help improve grip and hold.
Wear & Performance
Will they stay on all day?
Yes. When applied to clean, dry lashes, they are designed to hold securely throughout the day.
Can I get them wet?
They are water-resistant. Light exposure to water is fine, but avoiding excess moisture and rubbing will help maintain hold.
Can you feel them on your eyes?
They are designed to feel lightweight and comfortable once applied.
Will they look natural?
Each style is designed to create a balanced, finished look. Some styles are softer and more natural, while others are fuller and more defined.
Lash Removal
How do I remove the lashes?
Gently peel away each cluster using your fingers at the end of the day. No remover is needed.
Will removal damage my natural lashes?
No. When removed gently, Lash Press clusters do not damage your natural lashes.
Can I reuse the lashes?
Lash Press clusters are designed for single-day wear. For best results, we recommend applying a fresh set each day.
Orders & Delivery
Do you offer free delivery?
Yes. We offer free delivery on all orders, with no additional charges at checkout.
Where do you deliver?
We currently deliver within the United Kingdom, United States, and Europe.
How long does delivery take?
UK orders placed before 15:00 are typically delivered the next business day.
US and Europe orders usually arrive within 3–4 business days.
How do I track my order?
Once your order is dispatched, you will receive a tracking link via email so you can monitor your delivery in real time.
Can I change or cancel my order?
Orders are processed quickly, so changes or cancellations are not always possible. Contact us as soon as possible and we’ll do our best to help.
What happens if I enter the wrong address?
Please ensure your delivery address is correct at checkout. We’re unable to refund orders with incorrect or incomplete addresses. Any redelivery charges will be the responsibility of the customer.
Returns & Refunds
Do you offer returns?
Yes. We offer a 30-day return window from the date your order is delivered.
Do you offer a trial?
Yes. Your first order is covered by a 30-day trial. If you’re not satisfied after trying the product, contact us to start a return and refund.
How do I return an item?
Email info@lashpress.com with your order number and reason for return. We’ll provide instructions and a return label.
How long do refunds take?
Refunds are processed within 5 business days after your return has been received and reviewed.
Can I return a used product?
Yes, for first packs under the 30-day trial. We may ask for a photo and review each request individually.
Any other items must be unopened, in re-sellable condition and in their original packaging.
What if my item is damaged or incorrect?
Contact us as soon as possible with a photo and your order details. We’ll arrange a replacement or refund at no extra cost.
Still got questions?
Email us at info@lashpress.com
Customer service hours: Monday to Friday, 09:00 – 17:00
Or use the chat in the bottom right of the website and we will reply to you as soon as possible.
Results, in real life
A result you can repeat. Every day.
Lashes that go on and stay in place. So you don’t have to think about them again.