Refund policy
Return Policy Summary
- Return Window: 14 days from the delivery date
- Return Shipping Cost: Lash Press covers return shipping for all orders
- Refund Timeframe: Within 5 business days after receiving the returned item
- Condition: Items must be returned unused, with original packaging and labels
How to Return an Item
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Contact Us
Email us at info@lashpress.com with your order number and reason for return. -
Receive Instructions
We will send you detailed return instructions, including a prepaid return label. -
Package the Item
Securely pack the item in its original condition with all original packaging. -
Ship It Back
Use the prepaid label to return the item to the address provided.
Refunds
- Refunds are processed within 5 business days of receiving the return.
- Refunds are issued via the original payment method.
- You will receive an email confirmation once the refund is processed.
- If the refund does not appear within a reasonable time, please check with your payment provider or contact us.
Order Cancellations
You may cancel your order before it has been shipped. However as most orders are processed within an hour we cannot guarantee we can cancel it.
Please contact us as soon as possible at info@lashpress.com for a full refund.
Damaged or Incorrect Items
- Please inspect your items upon delivery.
- If your item arrives damaged or incorrect, contact us immediately with a description and photo(s).
- We will offer a replacement, return, or full refund at no extra cost to you.
Exchanges
If you would like an item, simply return the original item following the steps above. Once processed, you may place a new order.
Questions?
Email: info@lashpress.com
Customer Service Hours: Monday to Friday, 09:00 – 17:00